ARK ETHNICS

RETURN & EXCHANGE POLICY

Last Updated: 23 September 2026

At Ark Ethnics, we want you to be happy with your purchase. This policy explains the process and conditions for returns and size exchanges for purchases made through arkethnics.com. Nothing in this policy is intended to limit any rights or remedies available to a consumer under applicable law.

1. Return Window

●        Eligible products may be returned within 5 days from the date of delivery.

●        The return request must be submitted within this 5-day period.

●        A ₹99 return charge will be deducted from the eligible refund amount for customer-initiated returns.

●        The ₹99 charge does not apply where Ark Ethnics confirms that the product was defective, damaged, incorrect, missing, or materially different from the product ordered.

2. Exchange Window

●        Size exchanges may be requested within 7 days from the date of delivery, subject to availability.

●        Size exchange is available for the same product in another available size unless otherwise stated on the relevant product page.

●        The replacement size must be available when the exchange is processed.

●        If the requested size is unavailable, Ark Ethnics will communicate the available options. An exchange does not automatically create an entitlement to a refund unless otherwise applicable under law or the specific product/order terms.

3. Conditions for Returns and Exchanges

●        The product must be unused and unworn.

●        The product must be unwashed and unaltered.

●        The product must be free from stains, marks, perfume, deodorant, odours, or other signs of use.

●        All original brand/product tags must remain attached.

●        The product should be returned in its original packaging, wherever applicable.

●        The customer should retain the original order details, invoice, or other proof of purchase.

●        Products that do not meet these conditions may be rejected following inspection.

4. How to Request a Return or Exchange

●        Customers should submit a return or exchange request through the Ark Ethnics website using the applicable option under the relevant order.

●        Log in to your account, go to My Orders, select the relevant product, choose the applicable return/exchange reason, and submit the request.

●        Photographs or videos may be requested where necessary for verification.

●        Customers should not ship products back independently unless specifically instructed by Ark Ethnics.

●        Once a request is approved, the applicable pickup or exchange process will be communicated through the website or by Ark Ethnics.

5. Return Charges

●        A ₹99 return charge applies to eligible customer-initiated returns and will be deducted from the eligible refund amount.

●        The applicable return charge is intended to cover the return/pickup logistics applicable to the customer-initiated return.

●        No customer return charge will be deducted where Ark Ethnics confirms that the product delivered was defective, damaged, incorrect, missing, or materially different from the product ordered.

6. Returns of Discounted or Sale Products

●        Products purchased during a sale or using a discount, coupon code, promotional offer, or other price reduction may be eligible for return or exchange subject to the applicable offer terms stated on the product page or at checkout.

●        Where a return is approved, the refund is calculated on the actual amount paid by the customer for the returned product/order, after applicable discounts or promotional reductions, and not on the original MRP.

●        The applicable ₹99 customer-initiated return charge will be deducted where applicable.

7. Damaged, Defective, Incorrect or Missing Products

●        If you receive a product that is damaged, defective, incorrect, different from the product ordered, or missing from your order, please contact Ark Ethnics within 48 hours of delivery so that we can investigate and resolve the issue promptly.

●        Please submit the order number and, where available, clear photographs of the product, packaging, shipping label, and a description of the issue.

●        An unboxing video is strongly recommended because it can help establish the condition of the parcel and product at delivery. However, an unboxing video is not the sole basis on which a claim will be assessed.

●        Ark Ethnics may request additional photographs, videos, packaging details, or other reasonable evidence to verify the claim.

●        Once the claim is reviewed and verified, Ark Ethnics will provide the appropriate resolution in accordance with applicable law and the circumstances of the case.

●        Where Ark Ethnics confirms that the product was defective, damaged, incorrect, missing, or materially different from the product ordered, no customer return charge will apply.

8. Products Not Eligible for Return or Exchange

●        Subject to applicable law, products may not be eligible where they have been worn or used, washed, altered or modified, damaged after delivery due to customer handling, stained, marked, or otherwise show signs of use.

●        Products with missing original tags or required packaging may also be ineligible where those items were provided with the order.

●        Requests submitted after the applicable return/exchange period may be rejected, subject to applicable law.

●        Product-specific or promotional return/exchange conditions, if any, will be communicated on the relevant product page or at checkout before purchase.

9. Quality Inspection

●        All returned or exchanged products are subject to a quality inspection after they are received by Ark Ethnics.

●        The inspection verifies compliance with the eligibility conditions stated in this policy.

●        Where an item does not meet the applicable conditions, Ark Ethnics may reject the return or exchange, subject to applicable law.

●        If a return is rejected following inspection, the product will be sent back to the customer.

●        For exchanges, the replacement product will be dispatched after the original product is received and successfully passes the applicable inspection.

10. Refund Process and Timeline

●        For an approved return, the eligible refund will be initiated after the returned product is received and successfully passes the applicable quality inspection.

●        For prepaid orders, the refund will be processed to the original payment method used for the purchase, unless another method is required or agreed in accordance with applicable law.

●        The time taken for the refund to reflect in the customer's bank account, card, UPI account, or other payment method may vary depending on the relevant bank, payment gateway, card issuer, or payment service provider.

●        Ark Ethnics is not responsible for delays caused by third-party financial institutions or payment service providers after the refund has been initiated.

●        For approved returns, the refund amount will be based on the actual amount paid by the customer for the returned product/order, after applicable discounts and the applicable customer-initiated return charge.

11. Cash on Delivery (COD) Orders

●        COD may be available for eligible orders and delivery locations.

●        For Cash on Delivery orders, an advance payment of ₹150 is required at the time of placing the order. The ₹150 advance amount is non-refundable.

●        For eligible returns on COD orders, the applicable refund will be calculated after accounting for the non-refundable ₹150 COD advance and the applicable ₹99 return charge.

●        The remaining eligible refund amount, if any, will be processed through the refund method communicated by Ark Ethnics.

12. Return and Exchange Shipping

●        For eligible customer-initiated returns, the ₹99 return charge applies as stated in this policy.

●        For size exchanges, pickup and replacement-shipping arrangements will be communicated when the exchange request is approved.

●        Where Ark Ethnics confirms that a product was defective, damaged, incorrect, missing, or materially different from the product ordered, Ark Ethnics will communicate the applicable return and replacement shipping arrangements after verification.

●        Customers should not send products to the Ark Ethnics business address unless specifically instructed to do so.

13. Multiple Products in One Order

●        If multiple products from the same order are returned or exchanged, each product must independently satisfy the applicable eligibility conditions and time period.

●        Where different products are subject to different promotional or product-specific conditions, those conditions will apply to the relevant product.

14. Cancellation and Return

●        Cancellation and return are separate processes.

●        Orders may be cancelled before dispatch in accordance with the Ark Ethnics Cancellation Policy.

●        Once an order has been dispatched, cancellation may no longer be available. If the product is eligible, the customer may request a return after delivery in accordance with this policy.

●        Any treatment of COD advances, cancellation charges, or cancellation refunds is governed by the applicable Cancellation Policy and applicable law.

15. Important Timelines at a Glance

●        Order cancellation: As specified in the Cancellation Policy, before dispatch only.

●        Return request: Within 5 days of delivery.

●        Size exchange request: Within 7 days of delivery.

●        Damaged/defective/incorrect/missing product: Report within 48 hours of delivery.

●        Customer-initiated return charge: ₹99, except where Ark Ethnics confirms the issue was caused by a defective, damaged, incorrect, missing, or materially different product supplied by Ark Ethnics.

16. Customer Support

For general questions, order-related assistance, or support with a return or exchange request, customers may contact Ark Ethnics at:

Email: support.arkethnics@gmail.com

For returns and exchanges, customers should first submit their request through the Ark Ethnics website using the applicable return or exchange option under their order.

When contacting customer support, customers should provide their order number and relevant details so that the team can assist them efficiently.

Business Address:

Ark Ethnics

Plot No. 65–66, Mahalaxmi Industrial 1 Estate,

Bamroli Road, Near Rayka Circle,

Udhna, Surat, Gujarat, India.

Please do not send any product to the above address unless specifically instructed by Ark Ethnics. All return shipments must be arranged through the process communicated by Ark Ethnics.

17. Policy Updates

●        Ark Ethnics may update this Return & Exchange Policy from time to time.

●        Any updated version will be published on the website and will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.

●        Customers should refer to the version of the policy applicable to their order.

Important: This policy is intended for purchases made through arkethnics.com. Applicable consumer-protection rights and remedies are not excluded or limited by this policy.