Terms of service

ARK ETHNICS

TERMS & CONDITIONS

Effective Date: 21 September 2026

Website: arkethnics.com

Brand: Ark Ethnics

Location: Plot No. 65–66, Mahalaxmi Industrial 1 Estate, Bamroli Road, Near Rayka Circle, Udhna, Surat, Gujarat, India.

Email: support.arkethnics@gmail.com

These Terms & Conditions govern your access to and use of the Ark Ethnics website, arkethnics.com, and your purchase of products from Ark Ethnics. By accessing the website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions, together with our applicable Privacy Policy, Shipping Policy, Return & Exchange Policy, Cancellation Policy, and other policies published on the website.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement under applicable law to use this website and place orders.

If you are purchasing products on behalf of another person, you confirm that you are authorized to do so.

3. Website Use

You agree to use the website only for lawful purposes.

You must not:

● misuse or attempt to disrupt the website;

● gain unauthorized access to any part of the website;

● introduce malicious software or harmful code;

● copy, reproduce, modify, or exploit website content without permission; or

● use the website for fraudulent, unlawful, or unauthorized purposes.

4. Account Information

Certain features or purchases may require you to provide personal information such as your name, mobile number, email address, billing address, shipping address, and payment information.

You agree to provide accurate, complete, and current information.

You are responsible for ensuring that the information provided by you is correct. Ark Ethnics shall not be responsible for delays, failed deliveries, or other issues caused by incorrect or incomplete information provided by the customer.

5. Product Information

We make reasonable efforts to display our products, descriptions, sizes, measurements, fabrics, colours, and other details as accurately as possible.

However, minor variations may occur due to:

● lighting during photography;

● screen or device settings;

● fabric characteristics;

● printing, dyeing, embroidery, or handcrafted processes; and

● normal manufacturing variations.

Such minor variations shall not automatically be considered defects.

6. Colour and Appearance Disclaimer

The actual colour of a product may vary slightly from the images displayed on the website due to differences in lighting, photography, monitor settings, mobile screens, and other technical factors.

We cannot guarantee that the colour displayed on your device will exactly match the physical product.

7. Product Availability

All products are subject to availability.

We reserve the right to:

● limit the quantity of products available for purchase;

● discontinue a product;

● modify product specifications; or

● refuse an order where the product is unavailable.

If an order is placed for a product that subsequently becomes unavailable, we may cancel the affected order and process an applicable refund.

8. Pricing

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may be changed at any time without prior notice.

Any applicable taxes, shipping charges, COD charges, or other charges will be displayed or communicated where applicable.

9. Pricing and Website Errors

While we make reasonable efforts to ensure that product descriptions, prices, offers, and other information are accurate, errors or omissions may occasionally occur.

If a product has been listed with an incorrect price or material error, Ark Ethnics reserves the right to:

● correct the information;

● cancel the affected order; or

● contact the customer for confirmation before processing the order.

If an order is cancelled after payment has been made, the applicable amount will be refunded to the customer.

10. Order Placement

When you place an order, you are making an offer to purchase the selected products at the applicable price.

After successful placement, you may receive an order confirmation through email, WhatsApp, SMS, or other communication channels provided by us or our service partners.

An order confirmation does not necessarily constitute final acceptance of the order.

11. Order Acceptance and Cancellation by Ark Ethnics

Ark Ethnics reserves the right to accept, reject, restrict, or cancel an order at its discretion, including where:

● the product is unavailable;

● incorrect pricing or product information has been displayed;

● payment information is invalid;

● the order appears fraudulent or suspicious;

● multiple unusual orders are placed;

● incorrect customer information has been provided; or

● there is a violation of these Terms & Conditions.

Where payment has already been received for an order cancelled by Ark Ethnics, the applicable refund will be processed.

12. Payment

We may provide various payment methods, including prepaid online payments and Cash on Delivery (COD), depending on product, location, availability, and applicable service conditions.

Payments are processed through third-party payment service providers and may be subject to their respective terms and conditions.

Ark Ethnics does not store complete card, banking, or other sensitive payment credentials on its own systems unless specifically stated otherwise.

13. Cash on Delivery (COD)

For eligible COD orders, a ₹150 advance payment may be required at the time of placing the order.

The remaining order amount will be payable upon delivery.

The ₹150 COD advance is non-refundable in cases including, but not limited to:

● customer cancellation after dispatch;

● refusal to accept the order;

● failure to accept delivery;

● repeated unsuccessful delivery attempts caused by the customer; or

● return of the order for reasons attributable to the customer.

This shall be subject to applicable law and any specific exception approved by Ark Ethnics.

14. Order Cancellation by Customer

Customers may request cancellation of an order before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation requests may be submitted through our website, Go to my orders, and select cancel order (it will only be visible to you if you decide to cancel it before the dispatch has been done.

If an order cannot be cancelled because it has already been dispatched, the customer may use the applicable return process, where eligible.

15. Order Processing and Dispatch

Orders are processed and dispatched after successful order confirmation and payment, subject to product availability and other applicable circumstances.

Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, festive periods, promotional campaigns, unforeseen operational circumstances, or high-volume periods, processing may take longer.

16. Shipping and Delivery

For domestic orders within India, delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, adverse weather, public holidays, courier disruptions, incorrect addresses, and other circumstances beyond our reasonable control may result in additional delays.

17. Delivery Delays and Courier Issues

Ark Ethnics works with third-party logistics and courier partners for order delivery.

Once an order has been handed over to the courier, certain delivery delays or disruptions may be outside our direct control.

Customers are expected to provide accurate delivery information and remain available to receive their orders.

If a parcel is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, or other customer-related reasons, additional shipping or return charges may apply.

18. Returns

Eligible products may be returned within 5 days from the date of delivery, subject to the conditions specified in our Return & Exchange Policy.

A return request must be raised within the applicable return period.

Products must meet the required return conditions, including being unused, unwashed, unworn, unaltered, and in their original condition, with applicable tags and packaging intact.

Returns that do not satisfy these conditions may be rejected.

19. Return Charges

A ₹99 return/pickup charge may be deducted from the eligible refund amount for customer-initiated returns.

This charge may not apply where the return is accepted by Ark Ethnics due to:

● an incorrect product being sent;

● a verified manufacturing defect; or

● another error attributable to Ark Ethnics.

20. Size Exchange

Eligible products may be exchanged for another size within 7 days from delivery, subject to:

● product availability;

● the product being unused, unworn, unwashed, and unaltered;

● original tags and packaging being intact; and

● compliance with our exchange conditions.

If the requested size is unavailable, an alternative resolution may be offered at the discretion of Ark Ethnics.

21. Conditions for Returns and Exchanges

To be eligible for a return or exchange, products should:

● be unused and unworn;

● not have been washed or altered;

● have original tags attached;

● be in original and resaleable condition;

● include the original packaging where applicable; and

● not show stains, odour, damage, or signs of use.

Products returned without meeting these conditions may be rejected.

22. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, you must contact us within 48 hours of delivery.

Please provide:

● order number;

● photographs of the product;

● photographs of the packaging and shipping label;

● photographs/videos clearly showing the issue; and

● any other information reasonably requested by our support team.

● Unboxing video is required for damaged, defective or incorrect products claim.

After verification, Ark Ethnics may provide an appropriate resolution, which may include replacement, exchange, refund, or another suitable remedy, subject to the circumstances and applicable law.

23. Unboxing Video

Customers are strongly advised to record a continuous unboxing video when opening their package, particularly for expensive, fragile, or multiple-item orders.

An unboxing video may be requested when investigating claims relating to:

● missing items;

● damaged products;

● incorrect products;

● tampered packages; or

● other delivery-related discrepancies.

Failure to provide an unboxing video may affect our ability to verify certain claims, although each claim will be assessed based on the available evidence and applicable law.

24. Non-Returnable / Non-Exchangeable Products

Certain products or orders may not be eligible for return or exchange, including where applicable:

● customized or personalized products;

● products specifically altered at the customer's request;

● products marked as non-returnable;

● products that have been used, washed, worn, altered, damaged, or stained by the customer; and

● certain promotional or special-offer products.

The applicable product or promotional terms will prevail where specifically stated.

25. Sale and Discounted Products

Products purchased during sales, promotional campaigns, clearance events, special offers, or using promotional discounts may be subject to different return, exchange, cancellation, or refund conditions.

Where a refund is applicable, the refund will generally be calculated on the actual amount paid by the customer, after applicable deductions.

Any special conditions applicable to a promotion will be communicated on the relevant offer or product page.

26. Refunds

Where a refund is approved, it will generally be processed after the returned product has been received and inspected.

Approved refunds will normally be made to the original payment method used for the order, wherever technically possible.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

27. Refund Amount for Discounted Orders

Where a product was purchased using a discount, coupon, promotion, or other offer, any eligible refund will be based on the actual amount paid for the product/order, and not the original listed or MRP price.

Applicable shipping charges, COD charges, return charges, or other non-refundable amounts may be deducted where permitted under the relevant policy.

28. Intellectual Property

All content appearing on this website, including but not limited to:

● Ark Ethnics name, logo, trademarks, and brand elements;

● product photographs and campaign imagery;

● graphics, videos, illustrations, and visual content;

● product descriptions and written content;

● website design, layout, and other creative materials; and

● other materials created for or used by Ark Ethnics,

is owned by Ark Ethnics, its respective licensors, or other authorized rights holders, as applicable, and is protected by applicable intellectual property laws.

Certain photographs, videos, campaign imagery, graphics, illustrations, and other visual content displayed on the website or our social media platforms may be created, generated, enhanced, edited, or otherwise produced using artificial intelligence, machine-learning systems, digital tools, or a combination of human and digital creative processes.

The use of artificial intelligence or digital tools does not grant visitors any right to copy, reproduce, modify, distribute, publish, sell, commercially exploit, or otherwise use such content without prior written permission from Ark Ethnics, except where permitted by applicable law.

You may not reproduce, copy, download, modify, distribute, publish, sell, commercially exploit, or use any Ark Ethnics content, including product imagery, AI-generated or AI-assisted imagery, videos, and campaign materials, without prior written permission.

29. User Reviews and Submitted Content

If you submit reviews, photographs, feedback, comments, testimonials, or other content to Ark Ethnics, you represent that:

● the content is truthful and not misleading;

● you have the right to submit it;

● it does not violate the rights of any third party; and

● it does not contain unlawful, abusive, defamatory, or harmful material.

By submitting content, you grant Ark Ethnics permission to use, reproduce, publish, display, and distribute such content for legitimate business, marketing, promotional, and informational purposes, subject to applicable law.

30. Prohibited Activities

You must not use the website or our services for activities that are unlawful, fraudulent, abusive, misleading, or unauthorized.

This includes attempting to:

● place fraudulent orders;

● use stolen or unauthorized payment information;

● manipulate offers or promotions;

● provide false information;

● interfere with website functionality;

● obtain unauthorized access to systems;

● scrape or commercially reproduce website content without permission; or

● misuse return, refund, exchange, COD, or promotional systems.

31. Third-Party Services and Links

Our website may use or integrate with third-party services, including payment gateways, logistics providers, analytics services, communication platforms, and other service providers.

Third-party services may have their own terms, conditions, and privacy policies.

Ark Ethnics is not responsible for the independent policies, systems, availability, or actions of third-party service providers, except to the extent required under applicable law.

32. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Ark Ethnics shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of the website or purchase of products, including losses caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any right, remedy, guarantee, or protection that cannot legally be excluded or limited under applicable law.

Where liability cannot legally be excluded, it shall be limited to the extent permitted by applicable law.

33. Indemnification

You agree to indemnify, defend, and hold harmless Ark Ethnics, its owners, directors, officers, employees, representatives, agents, contractors, licensors, service providers, suppliers, affiliates, and other authorized representatives from and against claims, demands, actions, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or relating to:

1. your breach of these Terms & Conditions;

2. your violation of any applicable law or regulation;

3. your violation of the rights of Ark Ethnics or any third party;

4. your misuse of the website or our services;

5. fraudulent, unlawful, or unauthorized activity carried out by you; or

6. content or information submitted by you that infringes or violates the rights of another person.

This indemnification obligation shall apply to the extent permitted by applicable law.

34. Suspension, Termination, Governing Law, Changes & Contact

Suspension and Termination:

Ark Ethnics reserves the right to suspend or terminate access to the website, restrict transactions, or cancel orders where we reasonably believe that a customer has breached these Terms & Conditions, engaged in fraudulent or unlawful activity, provided false information, misused the website or services, or otherwise acted in a manner that may harm Ark Ethnics, its customers, or service providers.

Any provisions which by their nature are intended to survive termination shall continue to apply.

Governing Law:

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Jurisdiction:

Subject to applicable law, courts having competent jurisdiction in Surat, Gujarat, India shall have jurisdiction over disputes arising in connection with these Terms & Conditions or the use of the website.

Changes to These Terms:

Ark Ethnics reserves the right to modify, update, or replace these Terms & Conditions from time to time. The updated version will be published on this website with the revised effective date. Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.

Contact Us:

Ark Ethnics

Surat, Gujarat, India